Privacy Policy

Effective date: August 25, 2026

LumenVitaeLV ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our Shopify store.

Personal Information We Collect

When you visit our store, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. We also collect information about how you interact with our website, such as the pages you view, products you browse, and referring websites or search terms.

When you place an order, we collect information you provide to us, including:

Name
Billing and shipping address
Email address
Phone number (if provided)
Payment information (processed securely through Shopify Payments or other payment providers; we do not store your payment card details).
Order details and purchase history.

If you contact us, we may also collect any additional information you choose to provide.

How We Use Your Information

We use your personal information to:

Process and fulfill your orders.
Ship products and provide order updates.
Communicate with you regarding your purchase or customer support requests.
Prevent fraud and maintain the security of our store.
Improve our website, products, and customer experience.
Comply with legal and tax obligations.

We process your information only when we have a legal basis to do so, including fulfilling a contract, complying with legal obligations, protecting our legitimate business interests, or with your consent where required.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies provided by Shopify and third-party services to:

Keep the website functioning properly.
Remember your preferences.
Analyze website traffic and performance.
Support marketing and advertising activities, where applicable.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Sharing Your Information

We only share your information when necessary to operate our business, including with:

Shopify, which provides our ecommerce platform.
Payment providers that securely process payments.
Shipping and delivery companies that deliver your orders.
Analytics and marketing providers, such as Google Analytics or Meta, if enabled.
Government authorities or legal entities when required by law.

We do not sell your personal information to third parties.

Data Retention

We keep your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is generally retained for up to 4 years, unless a longer retention period is required by law.

International Data Transfers

Your information may be processed or stored outside your country of residence, including by Shopify and other service providers located in countries that may have different data protection laws. When required, we rely on appropriate legal safeguards for international data transfers.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Access the personal information we hold about you.
Correct inaccurate information.
Request deletion of your personal information.
Restrict or object to certain processing.
Withdraw consent where processing is based on consent.
Receive a copy of your personal information where applicable.

To exercise these rights, please contact us using the information below.

Third-Party Services

Our website may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own privacy policies, and we are not responsible for those practices.